4D Maintenance
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Maintenance is a rapidly growing market practice that allows you to better plan and spread out your expenditures over time, and to receive product updates without previous time and financial constraints.
It allows you to download all product updates – both major and minor – for as long as you are subscribed to the program.
Most 4D products are covered under the Maintenance program. One notable exception is 4D Web 2.0 Pack, for which the first six months of Maintenance are covered in the purchase price. Please contact 4D for more details.
Yes: If you're upgrading from the 4D 2004 product line to the 4D v11 SQL product line.
No. You must purchase your membership in the Maintenance program at the time of purchase, and maintain its validity via annual renewals.
All of the products attached to a primary product (i.e. 4D Client expansions attached to a copy of 4D Server) must have the same coverage as the primary product, under the same period of coverage. For instance, if you want coverage for 4D Server, you must also have coverage for your Client expansions.
Yes - your expansions must be included under the Maintenance plan for your master product (i.e. 4D Server). If you're in the middle of a one-year Maintenance term, the cost for adding Maintenance to your expansions will be pro-rated so that you maintain the same anniversary date for all of your products.
You likely won't forget to renew, because yes, renewal is automatic!
You can opt out of renewal and stop your membership in the Maintenance program by mailing 4D up to 30 days before your annual renewal date.
No. You can choose to use whichever upgrades you like, whenever you like. Your only requirement is to stop using the previous version once you’ve upgraded to the newest.
By upgrading less frequently, you miss out on the new features and support for newer operating systems and hardware, which are constantly in flux. Furthermore, you may miss out on tech support as we only sell and support the latest two versions of 4D software. The frequency of new versions is largely determined by the market (i.e. requests for new features, support for emerging standards) and happens in an evolutionary manner. The Maintenance program presents the most efficient way to deal with these changes.
Technological obsolescence is present in all aspects of information technology: hardware, CPUs, operating systems, peripherals, and so forth. As long as everything is still working, then everything is fine. But as soon as a single component falls behind, there can be a problem for the whole operation. If you choose to evolve your systems to prevent obsolescence, the Maintenance program gives you peace of mind.
Since version 6.5, we’ve released major upgrades at an average of every 16.2 months – with the exception of 4D v11 SQL, which represented a major overhaul to the 4D product line. The acceleration of technological change brought about by the internet has shortened the development cycle for everyone in the industry, including 4D. We would thus estimate that each new version will be released within a maximum of 18 months.
The 4D+Maintenance bundle offers are only valid on deployment products.
As with all 4D products and services, Partners are entitled to special pricing. Please contact your 4D representative for details.
This information is for explanatory purposes only. Please consult the EULA for the complete legal and binding agreement.
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